Contact Us

Get in Touch

Email us at service@iotean.com — our only customer service address, and the only one we will ever reply from. We will never ask you to pay to a different account, and we will never ask for your card number, password or verification code.

Response Time & Service Hours

  • Service hours: Monday to Friday, 9:00–18:00 (GMT+8). Closed Saturdays, Sundays and public holidays.
  • Response time: within one business day. Messages received outside service hours are answered the next working day.

What We Can Help With

  • Sizing and fit — send us your measurements and the item you are looking at, and we will tell you which size we would pick and why. This is worth doing on lace and pleated pieces, which sit differently on every body.
  • Orders and shipping — changes before dispatch, tracking, delivery questions. Standard delivery is 7–15 days from the date you order.
  • Returns and exchanges — 30 days from delivery. Return shipping is at your cost unless we made a mistake.
  • Something went wrong — damaged, faulty or wrong items. Send your order number and photos, and we will put it right.

To help us answer in one go, please include your order number and, where relevant, a photo of the item or the packing slip.